Privacy Policy

Last Updated: 2023-03-08

At Twelverays (LTD), we take the privacy of our users seriously. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect it.

This page provides information about our policies related to the gathering, utilization, and disclosure of personal data when you use our services, as well as the options you have in connection with that data.

We utilize your data to offer and enhance our services. Your usage of our services implies your agreement to the collection and use of information in compliance with this policy.

Unless defined otherwise in this Privacy Policy, the terms used here have the same meanings as outlined in our Terms and Conditions available at


Service is the website operated by Twelverays (LTD)

Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data
Usage data is data collected automatically either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)
Data processor (or service provider) means any natural or legal person who processes the data on behalf of the data controller. We may use the services of various service providers in order to process your data more effectively.

Data Subject (or User)
Data subject is any living individual who is using our service and is the subject of personal data.

Info Collection And Use

We collect several different types of information for various purposes to provide and improve our service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, Cookies and Usage Data.

We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. you may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information how the service is accessed and used (“usage data”). This usage data may include information such as your computer’s internet protocol address (e.g. ip address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

We use the collected data for various purposes (but not limited to):

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information


If you are from the European Economic Area (EEA), Twelverays legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights to comply with the law

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes.

Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States/Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States/Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data


Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


We may disclose your personal data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Twelverays
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

For Canadian customers, please contact us to set up data residency in Canada only if you are required to do so.

Security Of Data

We take the security of your data seriously and have implemented measures to protect it from unauthorized access, disclosure, or destruction. We use industry-standard encryption technologies to protect your sensitive information.

Our employees and contractors are trained to maintain the confidentiality of your information and are only authorized to access it on a need-to-know basis. We regularly monitor our systems for vulnerabilities and proactively take steps to mitigate risks.

We use firewalls, intrusion detection systems, and other advanced security measures to protect our systems and data. We also ensure that our software and systems are regularly updated with the latest security patches and upgrades.

Despite our best efforts, no method of transmission over the internet or method of electronic storage is 100% secure.

Therefore, we cannot guarantee the absolute security of your information. However, we will make every effort to promptly notify you in the event of any security breach that may affect your personal information.

“Do Not Track” Signals

At this point of time, due to technical reasons, we do not honor "Do Not Track" signals.

Service Providers

We may engage trusted third-party service providers to assist us in providing our services to you.

These providers may have access to your personal information, but they are contractually obligated to protect your information and may only use it for the purposes of providing services to us.

Our service providers may include hosting providers, payment processors, email service providers, and other similar entities.

We carefully select these providers and regularly monitor their practices to ensure that they are in compliance with our privacy and security policies.

We may also share your information with service providers if we believe that such disclosure is necessary to protect our rights or the rights of others, to prevent fraud, or to respond to a government request.

If you have any questions about our use of service providers or the measures we take to ensure their compliance with our policies, please contact us.

Links To Other Sites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We do not endorse or make any representations about these sites or their content.

We are not responsible for any damage or loss caused by the use of any third-party site or service. Your use of such sites is at your own risk.

If you have any questions or concerns about our use of links to other sites, please contact us at the address listed below.

Children’s Privacy

Our services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete the information as soon as possible.

If you are a parent or guardian and you believe that your child has provided us with personal information without your consent, please contact us at the address listed below. We will take steps to delete the information as soon as possible.

If you are under the age of 18, you may use our services only with the involvement of a parent or guardian.

If you have any questions or concerns about our policies related to children's privacy, please contact us.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time.

We will not notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will not notify you by email or by posting a notice on our website prior to the effective date of the changes.

If you have any questions or concerns about our Privacy Policy, please contact us.