Terms of Service

Monthly Plan Billing

Twelverays offers monthly plans for clients who require ongoing services.

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The specifics of the plan, including services provided and fees, will be outlined in the agreement between Twelverays and the client.

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Monthly plans are billed in advance on a monthly basis, and payment is due on the billing cycle specified in the agreement between Twelverays and the client. No prorations will be made for partial months.

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The billing cycle for the monthly plan will start when the client signs the proposal and pays the first invoice. Subsequent billing cycles will occur on a monthly basis, with payment due on the billing cycle.

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If payment is not received within the due date specified in the agreement, Twelverays reserves the right to impose late fees and/or suspend or terminate services until payment is received in full.

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Twelverays may also place the client's project on hold until payment is received, which may result in delays in the completion of the project.

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For termination of monthly service, please see "Termination Of Service"

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Twelverays reserves the right to adjust the fees for the monthly plan with reasonable notice to the client, provided that such adjustments shall not apply to services already rendered or in progress at the time of the adjustment.

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Monthly Plan Billing - Rollover

We do not offer rollover of services for our monthly plan.

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Once you have subscribed to our monthly plan, you will be billed monthly for the services provided to you. If you do not fully utilize the services allotted to you in a particular month, the unused services will not be carried over to the following month.

We believe that our monthly plans are structured to offer you the best value for your money, and we encourage our clients to take full advantage of the services provided to them each month.

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This policy is in place to ensure that we can continue to offer our services at a competitive price, while also providing the highest quality of service to all of our clients. If you require additional services beyond what is provided in your monthly plan, we encourage you to contact us to discuss your options. We will work with you to create a custom plan that meets your specific needs and budget.

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Monthly Plan Billing - Disputes

If a client wishes to dispute any of the terms of service, the client must provide written notice to Twelverays within 7 days of the last invoice.

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Failure to provide notice within this timeframe shall constitute full acceptance of the terms of service and nullify any disputes.

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Monthly Plan Billing - Upgrade/Downgrade

Our monthly plans are designed to be flexible and meet the unique needs of each client. As such, we offer the option to upgrade or downgrade your monthly plan as needed.

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To request an upgrade or downgrade to your monthly plan, please send an email to [email protected] with your request.

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For a downgrade, we require at least 30 days' notice prior to the end of your current billing cycle.

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For an upgrade, we require at least 15 days' notice prior to the end of your current billing cycle.

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We will review your request and make the necessary adjustments to your monthly plan. Your new plan will take effect at the beginning of your next billing cycle.

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Please note that if you downgrade your plan, you may lose access to certain services or features that were included in your previous plan.

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Additionally, if you upgrade your plan, you will be responsible for paying the increased monthly fee associated with the new plan.

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Retainer Based Billing

Retainer based plans require an upfront payment for a certain number of hours or services, which are then used as needed by the client.

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Subsequent retainer payments will be due at the end of each retainer period as outlined in the agreement.

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If payment is not received within the due date specified in the agreement, Twelverays reserves the right to suspend or terminate services until payment is received in full. Twelverays may also place the client's project on hold until payment is received, which may result in delays in the completion of the project.

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Retainer Based Billing - Disputes

Any disputes regarding billing or payment for the instalment-based project billing must be brought to the attention of Twelverays in writing within 15 days of receipt of the invoice.

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Failure to do so shall constitute a waiver of any such disputes.

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Retainer Based Projects - Banked Hours Expiration

For retainer-based projects, any banked hours must be used within one year from the date of payment of the retainer. After one year, any remaining banked hours will expire and will not be refunded or credited to the client.

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The client acknowledges and agrees that Twelverays shall have no obligation to refund or credit any unused banked hours after the expiration date.

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If the client wishes to extend the expiration date for banked hours, the client must provide written notice to Twelverays at least 30 days prior to the expiration date, and both parties must agree to an extension in writing.

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Twelverays reserves the right to adjust the fees for retainer-based projects with reasonable notice to the client, provided that such adjustments shall not apply to services already rendered or in progress at the time of the adjustment.

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Instalment Based (Fixed Price) Project Billing

This is for large or complex projects that will be completed over an extended period of time.

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The specifics of the payment schedule, including the amount and timing of each instalment, will be outlined in the agreement between Twelverays and the client.

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Payment for each instalment is due on the date specified in the agreement. If payment is not received within the due date, Twelverays reserves the right to suspend or terminate services until payment is received in full.

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The client may cancel or modify the instalment-based project billing by providing written notice to Twelverays in accordance with the terms outlined in the agreement.

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Twelverays reserves the right to adjust the fees for the instalment-based project billing with reasonable notice to the client, provided that such adjustments shall not apply to services already rendered or in progress at the time of the adjustment.

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Any disputes regarding billing or payment for the instalment-based project billing must be brought to the attention of Twelverays in writing within 15 days of receipt of the invoice. Failure to do so shall constitute a waiver of any such disputes.

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The client acknowledges that the instalment-based project billing is subject to the terms and conditions set forth in these Terms and agrees to comply with all such terms and conditions.

Payment Methods

Twelverays accepts payment by credit card as the preferred method of payment for services rendered.

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Additional payment methods may be accepted, but Twelverays reserves the right to impose additional fees for such payments.

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If a client wishes to make payment by wire transfer or check, the client must contact Twelverays in advance to make arrangements.

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Any fees associated with wire transfers or checks shall be the responsibility of the client and will be added to the invoice for services rendered.

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To ensure timely payment, clients may choose to set up automatic billing by credit card. Clients who choose this option will be preferred as payment will be automatically charged to the credit card on file on the due date.

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Twelverays uses a secure payment processing system to protect the confidentiality of client payment information.

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The client acknowledges that Twelverays is not responsible for any unauthorized access to payment information that occurs as a result of the client's failure to maintain the security of its payment information.

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By providing payment information to Twelverays, the client authorizes Twelverays to charge the payment method on file for all services rendered and any associated fees or charges.

Twelverays has the right to terminate your account/our services at any time for any reason and you “the user” or “client” has the right to terminate our services at any time for any reason within the terms and conditions below.

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1. The notice period for account cancellation is 30 days. You must provide a written notice to [email protected] at least 30 days prior to the intended cancellation date.
2. No prorated refund will be issued for the unused portion of the service.
3. We reserve the right to terminate your account at any time without notice, for any reason, including violation of our terms of service or acceptable use policy.
4. You are responsible for paying any outstanding balance on your account at the time of cancellation.
5. We reserve the right to change these terms and conditions at any time without prior notice.
6. These terms and conditions constitute the entire agreement between you and Twelverays and supersede any prior agreements or understandings, whether written or oral, relating to the subject matter.

Client Provided Data

By providing data to Twelverays, you acknowledge and agree that the ownership of such data transfers to Twelverays.

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This includes, but is not limited to, any and all information, data, text, images, graphics, logos, audio, video, or other content provided by the client.

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Twelverays may use the client-provided data for the purposes of providing services to the client, as well as for internal business purposes, including but not limited to marketing and promotion of Twelverays' services.

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This may include using the data for case studies or other marketing materials.

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In addition, by providing data to Twelverays, you represent and warrant that the data is free of any copyright or other proprietary rights issues, and that you have the right to provide the data to Twelverays for the purposes set forth herein.

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Twelverays shall not be responsible for any legal issues arising out of or related to the client-provided data. The client shall indemnify, defend, and hold Twelverays harmless from any and all claims, damages, and expenses arising out of or related to the client-provided data, including without limitation any claims of infringement of intellectual property rights or other proprietary rights.

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Twelverays acknowledges that the client-provided data is confidential and will not disclose it to any third parties without the client's express written consent, except as required by law or to provide services to the client.

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Materials Generated by Twelverays

Any materials generated by Twelverays for the purpose of providing services to the client, including but not limited to reports, art work, website content, website design, analysis, and recommendations, shall be the property of the client upon full payment for such services.

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The client may use these materials for its internal business purposes only and may not distribute or share them with any third parties without Twelverays' express written consent.

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The client acknowledges that Twelverays retains all rights, title, and interest in and to any software, tools, methodologies, or other intellectual property used or developed by Twelverays in providing services to the client.

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Any use of Twelverays' intellectual property by the client without Twelverays' express written consent shall constitute a breach of these Terms and may result in termination of services.

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Limitation of Liability

Twelverays shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our services, whether based on contract, tort, strict liability, or any other theory of liability.

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In no event shall our liability exceed the total fees paid by the client for the services rendered by us. The client agrees that Twelverays shall not be responsible or liable for any loss, damage, or injury of any kind incurred as a result of the customer’s use of our services.

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Account Access

Twelverays takes the security and privacy of our clients' information very seriously. We implement a range of security measures to protect against unauthorized access to our clients' accounts and information, including but not limited to password protection, two-factor authentication, and regular security audits.

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However, we cannot guarantee that our security measures will prevent all unauthorized access or breaches of our clients' accounts. In the event that an unauthorized party gains access to a client's account or information through no fault of our own, Twelverays shall not be held responsible for any damages, losses, or liabilities incurred as a result of such unauthorized access.

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Before sharing your login information with us, we encourage you to review your own security measures and understand the risks associated with sharing login details, as this will help you make an informed decision.

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We urge our clients to take all necessary precautions to protect their account information, including using strong passwords, enabling two-factor authentication, and avoiding sharing their login credentials with anyone else outside of Twelverays.

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If possible enabling multi-factor authentication (MFA) on your accounts, where available, as an added layer of security. MFA requires users to provide two or more forms of identification, which can help prevent unauthorized access even if a password is compromised.

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Any unauthorized access to a client's account should be reported to us immediately so that we can take appropriate action to mitigate any damage or risk.

Client's Responsibility

The client agrees to use our services in accordance with all applicable laws and regulations. The client shall be solely responsible for any and all content posted, transmitted, or otherwise made available through our services.

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As part of our commitment to delivering high-quality services to our clients, we require that our clients be fully engaged and cooperative throughout the duration of their project. This includes active participation in meetings, responsiveness to emails and messages, and regular updates on project status through our project management software.

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We expect our clients to attend all scheduled meetings, either in person or remotely, and to come prepared with any necessary information or materials. In the event that a client is unable to attend a scheduled meeting, we request that they inform us as soon as possible so that we can reschedule or make other arrangements as needed.

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We also expect our clients to be responsive to emails and messages, and to provide feedback and approvals in a timely manner. Any delays in providing necessary information or feedback may result in delays to the project timeline, and Twelverays shall not be held responsible for any such delays.

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We require that our clients use our project management software to track the progress of their project and provide updates as needed. We expect our clients to keep their project status up to date and to respond promptly to any requests for information or updates.

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If a client fails to provide necessary information or feedback in a timely manner, or if they become disengaged from the project, the performance of our services may be impacted. In such cases, Twelverays shall not be held responsible for any poor performance or delays to the project timeline that result from the client's lack of involvement.

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By engaging our services, our clients acknowledge and agree to these expectations for active participation and full cooperation.

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Failure to meet these expectations may result in delays to the project timeline, additional fees, or other consequences as determined by Twelverays.

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The client shall indemnify and hold Twelverays harmless from and against any and all claims, liabilities, damages, losses, or expenses arising out of or in connection with the client's use of our services, including but not limited to any violation of these terms and services or any applicable law or regulation.

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We strive to provide our clients with comprehensive and effective services to help them achieve their goals. In order to fulfill these services, we may require clients to share their login information to their website, social media, or other relevant platforms.

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This allows us to access the necessary data and tools to optimize their online presence and create effective marketing strategies. We understand that sharing login information can be a sensitive matter, and we take every precaution to ensure the security and confidentiality of our clients' data.

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Our team is trained to handle login information with the utmost care, and we adhere to strict data privacy and security protocols to protect our clients' interests.

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We work closely with our clients to ensure that they are comfortable with the login sharing process and that their needs are fully met.

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While we take every possible precaution to ensure the security and confidentiality of our clients' login information, it's important to note that no system is completely foolproof.

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As a result, we cannot be held responsible for any access breaches or unauthorized access to our clients' accounts, regardless of the cause. We work diligently to implement security measures and best practices to prevent such incidents from occurring, but it's important for clients to understand that there is always a certain level of risk involved in sharing login information.

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We encourage our clients to take steps to protect their accounts, such as changing passwords regularly and monitoring access activity, and to inform us immediately if they suspect any unauthorized activity.

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Our team is committed to working with our clients to address any security concerns and to ensure that their accounts remain secure and protected.

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Creating strong passwords is an essential step in protecting your online accounts from unauthorized access and potential security breaches. At our company, we strongly recommend using complex passwords that are difficult to guess or hack.

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This means using a combination of uppercase and lowercase letters, numbers, and special characters, as well as avoiding commonly used words or phrases, personal information, or easily guessable patterns.

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We also advise against using the same password for multiple accounts, as this can increase the risk of a security breach. Instead, we suggest using a password manager tool to create and store unique and strong passwords for each account.

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By following these recommendations, you can significantly reduce the risk of your accounts being compromised and keep your personal and sensitive information secure.

ALL materials and content provided by Twelverays or displayed on www.Twelverays.com require written authorization to be used or transmitted by any user of the website.

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Any material generated by Twelverays and displayed on the website is the sole property of Twelverays.

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This includes, but is not limited to: Product Branding, Report Generation, Images, Client Data, Content, and Accounts Created.

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Any unauthorized use of said materials and content may violate local, state, or federal laws designed to protect copyrights, trademarks, and intellectual capital.

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It is the client’s responsibility to comply with the laws governing their use of the website and protect their personal information (specifically account username / password) along with the confidentiality of their information that may be displayed. You agree to accept responsibility for all activities that occur with-in your account and will NOT hold Twelverays liable should the account (or its data) be compromised by an unauthorized user.

¹Client must supply an image for us to use. The cost to produce photography and videography is NOT included in our monthly package rates. Some contents will be repurposed for other social channels. We reserve the right to post up to x posts (based on plan selected) due to approval delays, content delays or other unforeseeable delays. We will try our best to fulfill the max posting per month.

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²Applicable for Instagram only.

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³Applicable for Twitter only.

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⁴Boosting only; does not include running a full social media ads. Separate plan is required to run social media Ads.