Which modules of Dynamics 365 do you implement?

We specialize in Sales, Customer Service, Field Service, and Business Central implementations.

Do you provide training for Dynamics users?

Yes, our projects include user training and documentation for seamless adoption.

Dynamics 365

Optimize customer engagement & sales with Dynamics 365

Enhance customer relationships with scalable Dynamics 365 solutions.

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Work with Twelverays

Optimize Dynamics 365 to supercharge sales & customer service

With deep expertise in Dynamics 365 Customer Service and Sales, we design and implement custom CRM solutions that help businesses improve efficiency, increase revenue, and deliver superior customer experiences.
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Our approach focuses on automation, AI-driven insights, and workflow optimization to ensure your sales and support teams operate at peak performance.
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Every brand decision stems from careful analysis of market dynamics and audience needs. We create strategies that connect business ambitions with cultural relevance.

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"Twelverays has the skills and experience to deliver high-quality Dynamics 365 and WordPress integration."

Tonya H.

Program Manager, Digital Services

Our approach

Optimizing Dynamics 365 for maximum impact

We take a full-funnel approach to CRM optimization, ensuring your Customer Service and Sales teams have the tools they need to close deals faster and provide outstanding support.

First, we conduct a detailed assessment of your current CRM setup, identifying inefficiencies and automation opportunities. Then, we develop a customized strategy to optimize workflows, integrations, and reporting.

Once implemented, we continuously test, refine, and train your team to ensure long-term success. With Twelverays, you get a scalable, high-performance Dynamics 365 system tailored to your business.

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Our principles

Maximizing efficiency & customer engagement

We streamline Dynamics 365 Customer Service and Sales to enhance customer interactions, automate workflows, and drive measurable growth.

40%+

Increase in sales team productivity with optimized CRM workflows & AI automations

Data-Driven CRM Optimization

Using AI-powered automation and actionable insights, we refine your Dynamics 365 platform to improve customer satisfaction and boost revenue.

Faster response times and improved case resolution rates

Where we make a difference

We have deep expertise across industries that demand excellence.

Professional Services

Optimizing operations and increasing client acquisition through tailored strategies for professional service firms.

Government & Nonprofit

Empowering government and nonprofit organizations with strategic solutions to drive impact and operational efficiency.

Ecommerce

Boosting online sales and maximizing customer engagement with data-driven eCommerce growth strategies.

Technology

Driving innovation and scaling technology brands with strategic marketing and digital transformation solutions.

Real Estate & Hospitality

Elevating real estate and hospitality brands with tailored strategies to increase visibility, bookings, and client engagement.

FAQ

How does Dynamics 365 Customer Service improve support teams?

Dynamics 365 automates ticketing, case management, and knowledge base integration, reducing response times and improving customer satisfaction.

What integrations can be added to Dynamics 365 Customer Service and Sales?

Dynamics 365 integrates seamlessly with Power Automate, Outlook, Teams, Linkedin Sales Navigator, and various third-party apps to enhance productivity and collaboration.

How can Dynamics 365 Sales help my sales team close more deals?

By automating lead scoring, tracking interactions, and providing Al-driven insights, Dynamics 365 helps sales teams focus on high-value opportunities and accelerate conversions.

What industries do you specialize in for Dynamics 365 implementations?

We've helped professional services, technology, real estate, and eCommerce businesses streamline operations and maximize their Dynamics 365 investment.

How do you optimize Dynamics 365 for our specific business needs?

We customize Dynamics 365 by aligning its configuration with your business processes, automating workflows, and developing tailored reporting dashboards. This approach ensures seamless adoption and measurable improvements in efficiency and revenue.

Move with intention. Lead with impact. In a world of noise, stand out and stay ahead.

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