Understanding the challenge
Doctors of BC was challenged by fragmented internal processes, limited visibility into member data, and inefficient administrative workflows. Their legacy systems created bottlenecks, negatively impacting their ability to swiftly address members’ needs and reducing overall operational effectiveness.
Our approach
We implemented a robust Dynamics 365 solution tailored specifically for Doctors of BC’s operational demands. By integrating their member data and automating critical administrative workflows, we streamlined internal processes, enabling staff to provide faster, more personalized support to physicians province-wide.
Key elements of our solution included:
• Dynamics 365 implementation to centralize member management
• Custom workflows to automate administrative processes
• Real-time analytics dashboards for proactive decision-making
• Enhanced integration with existing IT infrastructure
Technical innovation
Our Dynamics 365 deployment included advanced customization, leveraging automated workflows to significantly reduce manual administrative tasks. Real-time reporting provided immediate visibility into key metrics, enabling faster, more strategic decisions and improved resource allocation.
Outcome
Post-implementation, Doctors of BC experienced a 48% reduction in administrative processing time. This dramatic improvement allowed staff to allocate greater resources toward physician advocacy, member support, and advancing healthcare excellence throughout British Columbia.
